Refund Policy
At Happy Furniture, our mission is to provide high-quality furniture solutions backed by reliable service and customer care. Your satisfaction is important to us, and we want you to feel confident with every purchase. If, for any reason, our products do not meet your expectations, our return and refund process is designed to be simple, transparent, and hassle-free.
Return Eligibility
We accept returns within 30 days of the delivery date. To qualify for a return, the item(s) must meet the following conditions:
Unused and in original condition
Returned in original packaging, including all parts, manuals, and accessories
Proof of purchase must be provided
If you accidentally placed a wrong order, the return shipping cost will be your responsibility. We do not accept returns beyond the 30-day window.
Return Method
All returns are handled by mail only. We do not accept in-store returns for online purchases at this time.
Return Label
A prepaid return shipping label is included for eligible returns that meet our return criteria. If a return is due to a customer ordering error or change of mind, return shipping costs may be deducted from the refund.
To return an item:
Repack the item securely in its original packaging.
Attach the prepaid return label to the outside of the package.
Drop off the package at the nearest shipping carrier location listed on the label.
If you have misplaced your return label, please contact our support team to request a new one.
Restocking Fee
There is no restocking fee. Returns are completely free of charge for items that meet the return criteria.
Damaged or Defective Items
If your order arrives damaged, we’re here to help. Please:
Take clear photos of the damaged item(s)
Contact our customer service within 7 days of delivery
Send the photos along with your order details to: support@happyfurniturelb.com
Claims submitted after 7 days or without visual proof may not be eligible for a refund, replacement, or credit.
Refund Processing
Once we receive and inspect your return, please allow up to 7 business days for your refund to be processed. Refunds will be issued to the original payment method used during checkout.
Shipping Information
Processing Time: 0–2 Business Days
Transit Time: 3–5 Business Days
Total Delivery Time: 3–7 Business Days
Order Cut-Off Time: 05:00 PM
Shipping Method: Free Shipping
Shipping Region: United States Only
Contact Information
Company Name: Happy Furniture
E-Mail: support@happyfurniturelb.com
Phone: +1 (213) 435-7284
Website Name: https://happyfurniturelb.com
Physical Address: 1066 E Anaheim St, Long Beach, CA 90813, United States
Time Zone: Pacific Standard Time (PST)
🕒 Response Time:
Our customer service team answers all inquiries within 24 hours.